So, we moved to PA in February and the house is a mid-century modern with ugly orange shag carpet in the family room. ft. more than my independent. 9 Home Noises and How to Fix Them, The Cure for Houzz Envy: Kitchen Touches Anyone Can Do, The Cure for Houzz Envy: Closet Touches Anyone Can Do, The Cure for Houzz Envy: Entryway Touches Anyone Can Do, The Cure for Houzz Envy: Bathroom Touches Anyone Can Do, Can you help me design my art wall space. Underlayment Tape Roll, 14 in. At lowes the carpet was organized with the designated qualities such as nylon, polyester, pet friendly, extra soft, and allergic. Because when I called Home Depot with this, they always promptly responded and were courteous right up to the point where I learned how poor the warranty was. So disappointing. I had carpeting installed by Lowes. I took my time selecting a color and install was set for a week after ordering. I've been waiting since January 18th 2018 for Lowe's to finally finish the install of my carpet, and I would imagine I will be waiting a bit longer. I use HD and Lowes for all kinds of things. I will give you my experience with Lowes. This estimate includes the cost of the carpet, padding, installation, and carpet removal. So, I called Ryan and he knew nothing about it but when I suggested he speak with Scott and call me back he rudely informed me he was standing next to Scott when I called original. Local store prices may vary from those displayed. I call them. Often they can get the install sooner if you find decent material in stock. There were also charges for tack strip and removing shoe moulding. Local store prices may vary from those displayed. Do not buy a major appliance online from Lowes. Installing carpet yourself can save you money as you upgrade your flooring. I waited nearly a week to hear from them. That is only 408 square feet of carpet. I know this is an old post, but still. Not a singe one of them had any data at all on site or in a file. He did exactly what I expectedmeasured and said, "yeah, carpet is fine, pad needs replaced." By this time I know that they are not going to call me. This is the kind of thing that makes me wonder how they make money. Often carpet remnants can be picked up for bargain prices at retail stores. It is a "branded" name for Lowe's but its real name is Home News III by Shaw carpet.
Shame on them. x 24 Glue-Down Carpet Tile (18 Tiles/Case) 72 sq. ft while the independent quoted 1025 sq. I had a higher end carpet installed in 2007. Misled again, it took 3 weeks. You have to pay these installers something and these stores are not taking it out of their profit. I used Lowes on Moreland Ave Atlanta. You are welcome to send me your quote from any store, I will review and tell you if you are getting a good deal. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. Nothing. Not sure where you are in SJ but we used T. Hook in Manahawkin and they were terrific, and quick! In one store, there was not only no data, but also no prices. Much help needed! x 24 Glue-Down Carpet Tile (18 Tiles/Case) 72 sq. My basement flooded almost 4 weeks ago. Has anyone had success with either of them? This could have been avoided if they had put the carpet out front in the first place. Retail stores have "good" installers as they don't want after install problems. The installation was incompetently done, bent wood nails where there was cement, far more seams than there should have been, and the carpet was delaminating like a zipper. i could have had it done before they got their tools off the van. GO with a PROFESSIONAL. It took 30 minutes in the store to find someone to help me only to be told I could have ordered a measure on line. And by the way, if you're looking for financing, you can often find that at a reputable flooring dealer as well. I still felt that 211 sq. Sadly, I did not read the carpetprofessor website, which warns against big box stores like Home Depot for carpeting. x 24 Peel and Stick Carpet Tile (10 Tiles/Case) 40 sq. in fact getting ready to have them replace everything I had HD do before. We've had past experience with Home Depot when we lived in AZ. The installer called to schedule measurements. x 18 Peel and Stick Carpet Tile (10 Tiles/Case) 22.50 sq. We have used Home Depot though the years and were pleased with each install in the past with the exception of our last Install. Ok great! I've been waiting for 1.5 months for Lowe's to fix my defective carpet. I checked out some carpet stores but they seemed very over priced and couldn't get the carpet for 3 weeks! That was a month ago. This time, we went to Lowes. I chose Intuition III carpet at $1.98 sqft. My main level floors are site finished solid oak - check out the price of that too. The box stores are complete trickery. Since my last post I have been contacted by Home Depot and they are going to replace the carpeting. Seam line done wrong with staples coming up through and to top it off there is a spot in the carpet that looks like a glob of hard glue but turns out it is a defective carpet.. We have infant to toddler grandkids on this carpet- what if they were to get stuck with a staple? It should be said upfront and the installers should tell people the truth. i wai 7 weeks for the install and they would not install the carpet because i had a few boxes in the floor i had been living out of until i could get new carpet. This fight will continue until a resolve. They are sometimes local to the store and sometimes just local to the region. Wide Floor Scraper and Stripper with 48 in. Shame on you Home Depot. The guy lied and said he had been trying to call me. that was the first incorrect measurement that had already been sent back. Used a laser tape measure. 6 months after install, noticed separation in high traffic areas(between kitchen & bathroom and hallways) thought maybe next time I will used some wood glue. When they know you are a Lowe's customer, they transfer you to Lowe's people. x 18 Peel and Stick Carpet Tile (10 Tiles/Case) 22.5 sq. Versatile Assorted Residential/Commercial 24 in. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. That's where the low install prices are made up. They put hundreds of staples into my original hardwood floors when they attached the under padding. As a consumer I already knew that :) but thanks. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. The second installer said the same thing. Funny, Ryan was the end decision I went with Home Depot on Sunday and ordered carpet but good thing I did because Ryan never called me back today. ft. Jett Blue Residential/Commercial 24 in. I don't know if I should continue to wait or cancel this order and try to find something in stock. No wait, and the installer was outstanding. They dont care about you. At Lowes, I was able to see, on an attached label, each carpets twist count, face weight, and density of every carpet. I just did carpeting put in I would not recommend Lowe's they're installers customer care is horrible. We have done all the leg work on our end. Never again. 2000-2022 Home Depot. He said it was very good flooring - many long pieces and only a few flawed ones. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. In order to get a price, I needed to talk to a salesman.. To me the most important thing is the install. Save yourself the headache and purchase your carpet from a reputable local store. We did upgrade the pad. Visit warehousecarpets.net or call 800-526-2229 to speak with a sales representative before purchasing carpet from either home improvement store. We could have carpeted another room plus still had runners left over. I don't know if their carpet is inferior, but I do know their hardwood is. So..kudos for customer service, but a big STEER CLEAR based on product and services. The people behind the counter tell a great deal of miss-information. Just finished the basement last year so the carpet isn't a year old. My company takes a stance on this crap. I am writing this review on June 8th and the install has not been completed. Come visit our showroom next to ADAC Atlanta Decorative Arts Center or call us at 404-233-8958! At Lowes, they have a limited but varied selection of name brand Stainmaster carpet. So why two stars and not one? They were able to install the upstairs carpet but the downstairs carpet had to be re-ordered. Make no mistake, Home Depot has called and gotten it's money for the new pad. He lied and said he had called. I have used both and Lowe's is by far the better. Brandon told me he lives in Rosevurg so he needs to leave town by 3:00 pm. We lined up the "inspector" to come out and basically see what needed to be done. Nothing. so I went to Lowes and asked why they would require so much more carpet and I was told that when they install carpet, it is installed so they use the least amount of seaming. Buy your carpet from someone local! Sie knnen nicht notwendige Cookies ber Einstellungen verwalten ablehnen. I called the store manager in Naples, Alberto promised he would get right on it. I use Home Depot on Happy Valley and Lake Pleasant Peoria Az. Also, there was a TON of carpeting left over. ft. Field Day Brown Residential 18 in. I am a month out now since they charged me and measured for the carpet. I asked them to stop and they refused. What are you kidding! ft. for gunstock oak. Some said they contract and also have some in house guys. I voiced my concern about duribility and they made it clear multiple times that there was a warranty. I read the comments here and at a bunch of other sites saying how local carpet stores are much better than Lowes. I cannot tell you how much I regret this purchase. And another thing to consider is that the big box stores don't use the best installers. I use them for my rentals. x 75 ft. Any advice greatly appreciated! The challenge with a Lowes or Home Depot install is you can't speak for the entire company of installers. They are trying to force me to drop the CC dispute before they will offer a refund or do a reinstall. We give you the lowdown and which pro to call for help, Take your kitchen up a notch even if it will never reach top-of-the-line, with these cheap and easy decorating ideas, These easy and inexpensive moves for more space and better organization are right in fashion, Make a smashing first impression with just one or two affordable design moves, Take your bath from blah to ahhhh with just a few easy and inexpensive moves, Mein Benutzererlebnis mit Cookies anpassen, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, The Cure for Houzz Envy: Mudroom Touches Anyone Can Do, The Cure for Houzz Envy: Laundry Room Touches Anyone Can Do, The Cure for Houzz Envy: Guest Room Touches Anyone Can Do, The Cure for Houzz Envy: Master Bedroom Touches Anyone Can Do, The Cure for Houzz Envy: Home Office Touches Anyone Can Do, What's That Sound? They finished the installation in record time. Christine told me no but she would call the company to see what was going on and would call me back. x 18 Peel and Stick Carpet Tile (16 Tiles/Case) 36 sq. They are revolting and I would give them negative stars if I had the option. Good luck! They removed all of my original baseboard shoe molding. No response. The salesman was knowledgeable and helpful. Of course they will!!!! However, the refinishing of some prefinished floors can be expensive because it is a lot of work to sand off the factory applied finish. ft. Gray Residential 18 in. Unfortunately I have to get this done fast and don't want to wait the extra time without carpet. It's just ridiculous. Total frustration, I cannot even believe I'm still waiting I should have canceled my order long ago. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. Note that the Home Depot warranty for delamination: ONE YEAR. ft.and I still had plenty of carpet left over to use as runners. The installer sent an email on 4/19 that they are still waiting for the product. $5,000.00 carpet purchase for 2 bedrooms. You get three days to cancel contract after signing it. I ask what their time windows are and I'm told I'll be called the day prior and TOLD when they would be there. We just purchased carpet two months ago from home depot. I always talk to Mike.
ASK about their subcontractors. It comes in 12 and 15 ft widths. Againno record of this. The three man contracted install team, Delgado from Keller Interiors, came 30 min early. x 100 ft. x 0.005 in. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. So finally, we have an appointment to have our carpet installed (4/17). I had Home Depot install my screen door and front door years ago. There were no reports on our living room? I live in a 2 bedroom apartment, Lowes quoted 1236 sq. The new delivery date is now 5/19. I'm talking huge black marks from their shoe bottoms. ft. Gray Residential/Commercial 18 in. Prefinished floors have a slight bevel on the edges so they fit together correctly. Be aware, we purchased carpet from Lowes during a special that included installation and moving the furniture. I know that they add at least 10% extra to your measurements but it was ridiculous. They were running their usual "no interest" special deal. We had carpet installed ( BTW- Home Depot uses Superior installation Co.) - basement stairs were cut short and the installers tried to hide the fact it was being done wrong at time of install but admitted it was done wrong before they left our home. The number one complaint with Lowes and Home Depot is the installation, not the carpet. I also demanded a partial refund which took three months. I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. Emails and phone calls are inefficient with these big chains. x 15 ft. Double-Sided Carpet Tape Roll, 8 in. Mind you it was a brand new house and there was nothing in the room, how in the world can you get an incorrect measurement with a lazer measuring tool with nothing in the room! Home Depot also uses subcontractors. A week later I called again and was told that someone would pick it up. Called Lowe's and they said they would contact the installer. I don't feel that way any longer. I thought this would bother me but it does not. I need something of some sort of quality but don't want to break the bank. .DONT DO IT!!! x 18 Peel and Stick Carpet Tile (10 Tiles/Case) 22.50 sq. And one did not install at all and would only sell me the carpet. Home Decorators Collection vinyl plank flooring from Home Depot? I have one seam between a bedroom and the hall. I was flabbergasted. Keep doing your best. Has anyone used Home Depot / Loews to install Windows and Doors? I have to set aside my Entire day to wait to hear when THEY decide to show up and do their job. x 24 Peel and Stick Carpet Tile (15 Tiles/Case) 60 sq. They installed the wrong color and will not fix the problem. ft. Calico Rock Brown Residential 18 in. See if you have a "stocking dealer" in your area. Need Help? Waited three more days with still no call. So I called them. Indem Sie auf Annehmen klicken, stimmen Sie dem zu. DO NOT buy carpet from Lowes. Also had carpet installed in our living room and hallway. Finally on 5/9 we're told that our carpet is in the process of being cut and it should be in by 5/12. I called corporate and Michael promised they would get this done and woud take care of me, and he gave me a case number. I need to carpet a family room. Then they say we will have an inspector come out to look at all the carpet. Finally I took it upon myself to call. ft. Inspirations Gray Residential 18 in. Having a whole carpet install by Lowe's (in Carlisle, PA) was a huge mistake. I hang up. I can not tell you the nightmare we had with carpet and tile with Home Depot! Was to get a call on what the company was to do- we had to call the company ourselves after two weeks to get an answer. It is simply a play on numbers especially if they are offering a free or 37.00 install etc Because I am a business owner and am also in the business of educating my customers I will tell you simple facts: The box stores do not pay there installers nothing or 37.00 to install the carpet nor would we. I called the store tinker them know their installers quit at 3 pm and wondered if they had other installers. I will definitely buy there again, if I need carpet. When finally ordered, we were told it would be in within two weeks. As stated above, a lot depends on who the installers are. I setup the install for the pad. I ordered carpet from Home Depot in Naples FL. The measuring guy was supposed to test baseboard paint for lead but did not. Don't ever attempt to do it. The installation is everything!! The install is everything. Such a relief. It's the upstairs padding that the installers could not take back to the store because they only had room for the bad carpeting. but would never buy for the living quarters of my home. It was the exact opposite at the local stores. How long did your Home Depot, lumber liquidators wood floors last? The carpet was organized in no particular order. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts). As in every trade, some are good, some not so good. Asked me out to the van to check carpet and pad color, style, quantity. We are extremely concerned. They mark up there pad astronomically, the have a lot of "extra" charges that a lot of "professional" flooring stores do not. Ryan let me known the installer was not going to answer the phone on Sunday just for me. We struggled to get the padding that we wanted because (according to the salesperson), their systems are too antiquated to recognize the need to vary padding from room to room. UltUltimately they refused to install and left. You are paying for the installation one way or the other; increased price of carpet and pad or stating you need more carpet than you do. x 18 Peel and Stick Carpet Tile (16 Tiles/Case) 36 sq. They had to have the guys work redone after fighting with lowes about it but my FIL just stepped into lowes for the first time in 7 years because they left such a bad taste in his mouth. They can do better than that. ft. Yates Gray Residential/Commercial 24 in. IT WAS HORRIBLE!!!! In the process of preparing to sell, I had a stretching company come in. We had a whole-house (3 bedrooms, livingroom, and hallways) re-carpeted 2 years ago. She the person in the complaint dept took her own photos. So, for instance, if I wanted only to look at polyester, I had to flip over every carpet individually to see if it was polyester. I would imagine a retailer the size of Lowe's is keenly aware they cannot ask me to drop a dispute, nor am I able to drop a dispute once a ChargeBack has been processed. So I never heard back from him either and when I called the desk person said the person he assigned it to went on vacation and would not be back for a week. Called Lowe's again and they again said they would contact the installer. Always try to buy local..and in the case of flooring that could be 1/2 hour away! Here is a pic of the Bruce: Home Depot contracts out to individual installers dependent on town, and local HD Manager. 5/12 comes and goes with no call. They are all subcontractors. They are now blaming the manufacturer for a different color run. Start with the Home Depot where you purchased the service and start complaining. Just keep popping in several times a week until you get someone to go to your home to view the issues. Ryan assured me he'd call me on Monday and make arrangements. They said they have been trying to get through and this is a lie. You need to do some research on twist count, density, and face weight among other things such as nylon/polyester etc. Polyester, 68oz, 4.90 Twist, 4092 Density. Most was installed by a very good floor installer who then retired. They left it in pieces in the kitchen! I've never heard back from him either and the phone number he gave me always goes to his voicemail or refers you to another person that I have also left a voicemail for Kerry! I figured the extra carpet that Lowe's had quoted would have cost approximately $900.00 more (about enough to pay for the installation in my opinion). My Inlaws had pergo installed from lowes and their installer literally showed up drunk and it took forever. Home Depot Flooring Installation Nightmare. After repeated calls, and personal visits to the store manager (painting invoice in hand to prove date).."We only guarantee the carpet, those marks aren't part of our warranty". Yes that might be true but I needed to be there to see and pick out my caret anyway so I preferred to get it all done in one step. It was very easy to shop there and everything was upfront and easy to figure out.
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