It was evident that Erik knew his Mercedes which is crucial for a person selling the brand. DC Just Put Vampires at Odds WithZombies?! I saw the car and ended up loving it. They even provided a rental for the duration of service. We recently had to service our car and our service advisor was very good as well. The estimate was poor and incomplete! My advisor was informed by the mechanical technician my oil cooler had a leak and recommended it be re-sealed. They make you feel important and appreciated. But, please save yourself. Mercedes Benz of South Bay is excellent!!! I had a good experience but the guy I met first in the service entrance was a little sullen and curmudgeonly, maybe having a bad day? It was sitting there for approximately, 15 minutes, so I asked, Customer Service to find out the progress of my car. The car was in perfect condition. Even with less than perfect credit, they will work with you. I have no complaints about my time spent with Edward and the rest of the employees at the dealership. He came back with final numbers, which were not exactly our budget but still close to what we could go with. They knew we were with small kids; they did their best to accommodate that. Horrible experience! I took my car in for service. The other staff were welcoming, and the finance manager was efficient, accurate and personable. Erik was very helpful and honest with us. Aaron Rice was superb! Salesman, Derek Vasconcellos of Mercedes-Benz of South Bay, went the extra mile and found us a beautiful, low mileage pre-owned Mercedes-Benz GLK350 at a sister dealership in Valencia. She was very responsive to our desires and needs in a car. Even so, all that power means the car's computers have to constantly work to determine how much juice should reach the wheels; this is a car with a lot of power and a lot of gears, so its always trying to control all that power, especially at lower speeds. I worked with Emily after selecting a vehicle that I saw on their website. I just leased a C class from Mercedes Benz of South Bay for the second time. Makes sure youre well taken care of from providing you water to making sure your car is connected and you understand how to work a Mercedes. Communication and cost were clear and as quoted. Knowledgeable and very pleasant to communicate with and solve my C300 Cabriolet. I will definitely not be returning to this place to get my car serviced. Very poor experience. He said, let me see what I can do to help. Last, I also want to recognize Ms. Mara- the finance lady ? The dealership is large and impressive and I would not hesitate to purchase a future Mercedes from them again. I was given a great deal for this discovery. I have been a customer for over 10 years and I always receive great service. Nice and easy to deal with the people ,they take good care of your concern in maintaining your car, they professional. Scheduled to resolve noise, left with new tires, new battery with clicking noise unresolved after telling me it was fixed. Mercedes-Benz of South Bay took their time to find a vehicle to fit my exact requirements, and color/option choices. The service department is great! Thanks guys! WHEN IM ABOUT TO LEAVE I ALSO NOTICED THAT SD CARD WAS MISSING FOR THE NAVIGATION SO I ASKED ERIC ORDONEZ ABOUT IT SAID DONT WORRY I WILL MAIL YOU ONE.ITS BEEN ALMOST 3 WEEKS AND NO SD CARD YETMY CAR HAD TO STAY FOR 5 DAYS AFTER I PURCHASED IT IN THE SERVICE DEPT AT MERCEDES BENZ OF ONTARIO SO THEY CAN FIX THE BROKEN SEAT AND TRUNK RELEASE BUTTON..WORST EXPERIENCE EVER. Covering the hottest movie and TV topics that fans want. In fact, I had to inquire about my vehicle. I have been requesting him since I purchased my car. In the meantime, I was told to just drive the car if the "check engine light" comes on. What will he do next? We are back on the road in a nice clean Mercedes! 2 weeks later I grabbed a twin turbo Ford explorer for my wife. The employees at Mercedes-Benz Southbay were all extremely friendly, polite and professional. Not only was I able to obtain the vehicle i wanted but the process from start to finish was great! I was so upset with the handling of my experience from the beginning, I was referred to speak to the General Manager. Come take a test drive today in one of our many It was my first time working with Scott. Eric Ordonez is my go-to sales guy who continuously makes my buying decisions easy. RKL. He is very helpful and friendly. She was completely professional and got the deal done! Shame on you AutoNation. Hats off to both of them! When I picked my vehicle up I was not given an explanation of the results of its status, although there was a note attached that stated it passed the required inspection. South Bay Mercedes-Benz in my area the best I know! Vehicle ready when promised. Gary is a great sale. I told him I was interested and will be in that night. Excellent customer service and very knowledgeable. She was so excited. Recently, i had to get A5 service for my GLE A43. I pointed out that two hubcaps were missing and he said well there's nothing he can do. If you are willing to do, please be prepare carefully. Scheduled a pickup day and time after the expensive check up, and was told it came with car wash. She forgot to schedule it. (Other journalists on the drive managed to fit a six-foot-three man in the second row behind a five-foot-three driver.) This is true to the Sales team as well. Thank you for providing me with a really incredible buying experience! Now keep in mind that I bought one of the least expensive cars Mercedes Benz manufactures. They charged me for diagnostics and then later charged me extra to get the problem fixed. with the cruise control on it started stoping on the freeway for no reason slowing down on slight turns for again no reason. Compared to the experience dealing with other dealerships, I was more respected, not pushed and was made to feel a important customer instead of being just a number. Ask for Brandie as your service advisor. It took them 3.5 hours and could have taken 10 minutes. I will definitely return. I am also passing this horror tale to the 8000 people in my company . He is very good at what he does. A few phone calls and emails and the car was ready for me to pick up. I will recomend Keith to anyone considering MB. But, now I am compelled to write more reviews. I was told that the could look at the car and do a diagnostic test but it would take 2 hours. Every product is carefully selected by our editors. Oh and kindness goes a long way also. Need that one on one. Brad in service is always very helpful! Weather you need a ride home and a ride back or a rental to go on about your day free of charge. Morris Palmore is a sales superstar and was with us every step is the sales process. Thats true of a lot of powerful cars, however and requires an added level of care when driving. As a business owner myself, its really nice to see someone do their job and love doing it, this is Mr. Moreno. Everything was great when we got the car back. It is worth driving some distance to give this dealer a try. I've never had a better car buying experience. Still, buyers of six-figure sports cars generally aren't shopping around for the best value proposition; they're interested in whatever combination of style, comfort and speed suits their tastes best. I WILL NEVER BUY A CAR FROM SOUTH BAY BENZ EVER AGAIN. I work in an industry where cars matter and where I am constantly asked where I got mine. He was very nice and reassured me this is not how they do business. I was contacted in a couple days and was told my auxiliary pump went out and was given an estimated time my vehicle would be ready. If you are thinking of buying a car at Mercedes Benz of South Bay, look for Roger Wang. Thorough and quality maintenance work. My service advisor, Brandi excels at what she does. Dropped of my vehicle at 7AM, was told it would be done by 4PM the same day. He made sure that I found the best desk and that I stayed within my budget also . I like Mercedes Benz South Bay. The Stevenson Family. I really appreciate him keeping me abreast of service progress via text and responding to my texts expeditiously. What a gem! I had a wonderful experience at Mercedes Benz of South Bay. Our sales Tyler and Derek made it really easy for us to get my new gle. This is the reason I keep purchasing a Mercedes because they have the best employees. They are selling brand new car for customers but the AC is not working. Naomi and her associates provided an excellent service just as Paul Buntukampol did before! And it has restored my faith in Mercedes. The sale rep. is really helpful, low key, no stress or oversale. If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+447862074282 /Email: claricehaynestrades@gmail.com. Excellent service. This is my 5th purchase at MBZ South Bay. Came in due to a sudden battery malfunction indicator light. Sometimes being too fractured in responsibilities creates too much lost time in transit of information and work. us to schedule a test drive today. Excellent and efficient with friendly service and completeness. Frank Perry was very kind and provided fast and efficient service. I particularly appreciate her attention to detail and follow through. Gary Schwartz and Karol Powers were both extremely helpful and kept me informed about the progress of the order, and Karol took good care of me when I went in to test drive the model and order the car and when the car was delivered and I completed the purchase. I?ve been having South Bay Mercedes service my cars for years now. The staff of MBZ of South Bay provides great service. Its nice to have confidence in the work that is being done on my 2005 E500. I was able to get a loaner for a few hours and my car was ready on time! Jin Cho is such a polite and knowledgeable sales person. I got 2 cars from there and they really work with you. Didn't even ask they took it upon there own goodwill. Highly recommend this dealership. Many dealership will not commit to anything in writing but they did. We contacted Kevin, sent him the receipt, he told us that it was being approved and we would get a check soon and. you guessed it: Nada! When I called and left messages to Sonia cut no return calls. In my car shopping process I was looking with six or seven dealerships and no one treated me as eel as him or as kindly! No call back. He spent time with us going beyond trying to make sure we were happy and we truly are. I have always taken my car to get serviced where I bought my car at but never experienced such a terrible thing until I went to MB of South Bay. Thank you so much. All the work is done right the first time at the right price. He is a super great person. Bonus : no charge Great experience . Easy process?.in and out quickly. This dealership is more like family! If you're in the market for a vehicle I would highly recommend Jin Cho from Mercedes of South Bay. He stayed late to help us finish the finance paperwork after the three hour driving of the car from another city. I emailed South Bay Merrcedes at 11pm and received a personal call from Elijah Corrica at 8am the following morning. I would definitely request Monika to assist you. Talk about going above and beyond! Delivered and repaired on time with thoughtful car wash. Let the success story of others attract you to your success. It only comes in V8-powered forms (at least for now; a six-cylinder AMG SL53 seems all but inevitable), and for the first time for an SL, it comes with all-wheel-drive. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Daniel is very helpful, very knowledgeable . That is when the Lady Servicing me came to Assist me. I took it in and thinking it was going to cost a arm & leg for it. Most of all, love my car! I wonder why it took me so long to be apart of the Mercedes Benz family. Thank you guys for everything. The service guy Paul B. is the best. I visited Mercedes of South Bay while looking for a new car. The customer service is awesome, thank you Monika for your patience and kindness, the environment is warm and inviting, thanks everyone for getting me into my dream car. Excellent services, large selections, great pricings. Everything was OK, they seem to be real busy and takes a while to get parts, I would recommend Mercedes-Benz of Southbay because they are excellent service they keep you up on whats going on with your vehicle they dont have you like any waiting wondering whats going on they have excellent service so I would recommend Mercedes-Benz of Southbay anyone I know I will recommend them to go see them and very polite representatives. I felt that the deal was very good and the lease terms were within the range that we wanted. The car arrived and they gave me 24 hours to come and look at the car to see if I liked, if not they return my deposit. Thank you Hans Ricoh. Resulting in a 45+ minute additional wait time. I've taken it up with a few sales managers at the dealership - but they don't care either. I should have went to one of the other dealers who offered same or better deals. Do yourself a favor, go elsewhere. By the way, this was our 2nd visit to this dealership in 9 months and the experience was extremely different. She was thorough with explaining everything and was able to answer all of my questions. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. Everything is working well! I went to see Sam and he took very good care of me. Their courtesy and professionalism were truly outstanding. Not sure of my next steps. I paid almost $700 for a rental they provided and for the diagnostic work and was ultimately told the part won?t be available for another 6 months. Staffing shortages limit getting timely responses. Done with the tools you need? Next car purchase will be with her again! The car rental at the dealership was okay but the rental provider gave me a car with a empty gas tank level therefor I had to refuel the gas tank after leaving the dealership. (no problem for me because I had some.) I come to find out that the tire pressures were off. Fastest I ever bought a car! Cars are nice, dependable and the price is right and very affordable. Unfortunately, this is common among service at this dealer. I was told that it would have beena few hours so I waited. I explained to Kevin that I was supposed to pick up a colleague at the airport back in San Diego in mid-afternoon. You can expect exceptional service and superior knowledge of your Mercedes Benz from Frank Perri. 3 1/2 stars There are quite a few pluses and minuses to this dealership experience. I?m giving a 4 star rating this time because of I had confusion about the car loan policy. While you are there & you are waiting for your car to get a thorough check up & maintenance service, there are different kinds of free snacks , doughnuts, healthy breakfast bars, chips, fruit, bottled water and Starbucks Coffee to enjoy. My service experience was awesome April is to me the best service rep at South Bay she is very professional very attentive very informative very understanding and very thorough also the surrounding staff at South Bay is also very accommodating I will recommend South Bay to everyone. My service advisor, Sonia, is the Best :) She is very friendly & always goes out of her way to ensure quality services for all my Mercedes the past 15 years!! He is so attentive and made sure all my needs were met. It's so large, it almost blocks some of the air vents, leading me to wonder if the design team had this IMAX-of-infotainment foisted upon them late in the game. When I was done purchasing the car I went over to my SUV and realized that they hadn't vacuum the inside or even dust off the interior. Outstanding customer service and efficient! We have been looking to buy BENZ for almost a year but couldnt buy it due to less inventory, inflated prices etc. But in the effort of full disclosure I did not notice until I was back in Texas that someone took my floor mats from the car. I would definitely recommend Shari too all who wants to enjoy great sales experience. We experienced Downtown LA Mercedes Benz, Mercedes Benz of Calabasa, Mercedes Benz of Oxnard, Mercedes Benz of Thousand Oaks, CarMax Irvine and CarMax San Gabriel. He has always gone above and beyond to make my service experiences smooth and without any hiccups. She has earned a customer for life! From start to finish Edward Twum, the gentleman who worked with us to get this vehicle, was exceptional in how he communicated and listened to our needs and concerns. PS He trained me on all of the features (Distronic Plus, etc) very well We worked with Shari H. as the Costco buying service rep. at the dealership. Karen Gillen in a group photo of MCU leading ladies. They made sure that getting my car was hassle free. A person is only as good as their word!! It's surprisingly roomy, too. This review differs between service and the loan car. That was an AMG GLE53 Coupe 2021 Black fyi. The 2022 SL seems likely to win over a few converts who never would have considered buying any of the earlier, softer versions, while still holding onto most of its loyalists. They offered us no discount from sticker price. When I went to buy the car I was a little disappointed to find out someone else just bought it (even though they said they would hold it for me), but the salesman called another dealership and drove out there to pick up a new one. In my mind, I was like every salesperson says that but, in the end, no one is able to meet my budget. . Had great conversation and shes my boost girl. Right from when you drive up to when you leave every one there made sure I was taken care of. This is a review of the body shop, not regular service or that management. I was very satisfied with the total purchase. My cars remote was not working properly ( mind you new battery replaced by South Bay MercedesBenz less than 2 weeks) I stopped in on my way to work to see if they could find out what the problem was?
Sitemap 25