1 swinging tv screen. 26 gallon black water tank and 31 gallon grey water tank. Read full answer Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We are tired and have had enough. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. 15,0000miles Specs: Ford E350 . Everything is well documented. See dealer for details. . Thor is saying to just patch it. This has gone on for far too long. The pictures submitted to us show no concern of factory defect to the roof. When searching for a service center make sure to use the filter option. This is a MSRP $190K Class A Motorhome. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. See us for more details. After changing the engine battery the radio and backup camera will not work. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. THOR #2187. BBB Business Profiles may not be reproduced for sales or promotional purposes. Message. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Standard and optional features listed on units may or may not reflect actual in-stock unit. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. !. Based on the pictures provided to us, there is no repair to be made. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. Can you tell me a little more on. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Anyone know exactly where the fuse may . We are also providing the **** commercial vehicle center web address. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Read More: https://thormotorcoach.com/legal/ Stock Number State: Arkansas. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. My husband was ill and could not drive the coach to *******. We have contacted the customer to investigate the root cause of the concern. I think that is the Thor way. MSRP Price: $157,576. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. This has all been dragging on for far too long. The Border Hookups Hit The Road With A New Song. Note that complaint text that is displayed might not represent all complaints filed with BBB. I will say again this coach cost us 100's of thousands of dollars. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Inventory shown may be only a partial listing of the entire inventory. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Front radio not working. Immediately I had power to my Axxera. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. From researching this seems to be a problem with a lot of Thor coaches from that year. 2 tables that convert into beds. Description. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. Then click on the manual name to download. 2. RVers Ask: What's The Best Way To Sell An RV? Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Solar panals not bolted properly to roof.Propane sensor faulty. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Seamless Roof has bubbles. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. After ******* ***** had our coach for almost a year. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Description. Satellite. Thor Motorcoach Logo linking to Home Page. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. Planning pet-friendly trips can be ruff when you don't know what to pack! ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. I am not in a place where I can plug in and charge the house batteries. And one, Don't Miss Paradise Oaks RV Resort In Florida. Wheel sensors for air pressure not working. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. There's a fuse on the back of the radio. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Radio. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. We want **** to act in good faith and resolve these longstanding issues. Stock #46257. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. I have a full side slide on my 2016 Thor Ace 30.2. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Use/store switch in use mode? You might find those release tools with the manual for the radio. Like most: We went on our first trip this past weekend. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. good-will offer. Seal leaks and causes extreme noise when driven at highway speeds. Fill out this offer form and we'll get back with you as soon as possible. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Non-smoking and pet-free. And not have heard from them. The customer service ************ spoke ith customer service reps who have no customer service at all. We bought it new in 2018. All of this back and forth is not fair to us, the consumer. There's a reason why so many choose Thor Motor Coach. You must log in or register to reply here. We are sorry to hear of your concerns with your 2019 *******. Plus tax, title and license. Doesn't look like I am getting power to the radio since battery replaced. 2022 Thor Freedom Elite 24HE. ****** was not being truthful. There authorized service center is telling me not to get roof patch but replaced. What have you tried so far? Customer Reviews are not used in the calculation of BBB Rating. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. The best of Class A amenities and more power than a Class B. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Login to the Owner's Resource Portal to view manuals for older model years. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. . Why not the flooring costs? Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. I do not know WHY he has not had access to this correspondence. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. It is the original claim. ft. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Nobody will build them better. They found mold under the floor covering. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. After getting back both radios not working. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Mechanic's Assistant: What year is your Chassis? Hello all, new to the forum and a first time RV owner. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. As stated previously, we are well aware that the coach is now off warranty. See details. ************************* said that they would pay ******* ***** 26hrs for their labor. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. or call the glass man in town? Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Posts: 2,166 THOR #11781. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Our Owners Resource and Owners Guide can help you get the most out of your travels. It was amazing! ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). You may also call **** at ************ for them to better assist you in finding service. Spoil the RV owners in your life this Christmas with some of our favorite gifts. **** has already sent the flooring. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.