Get help. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. GO LITERALLY ANYWHERE ELSE. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Customer service is simply poor. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. It took almost 2 months. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Please email me at Lorraine.brule@regus.com with your company name and details. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. I already enter my bank information twice. I have been renting an office space at Regus in Kings Hill for over 12m now. Office staff are always friendly. But change is necessary and you as a change manager will be expected to lead from the front. It is IMPOSSIBLE to get them to stop charging. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. I would love the opportunity to help further but havent been able to identify your account. Were clear about this from day one. Regus does not communicate with customers via telephone. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I still didn't get my retainer back. It is clean and smart and well organised. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Hi Hannah, Im sorry if you felt the need to escalate this. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Regus Office rented: Wisma Atria Singapore dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Need to find a different location? I asked a receptionist to help my issue to the Regus help desk. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. My contact end of March 2021. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Great discounts. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. *We conduct corporate trainings on your preferred dates and location for no additional cost. Originally, total costs 20k THB, but end up with 50k THB. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Give your team a place to focus, thrive, and grow, while we take care of all the details. Any that you do not require can be opted out through your online account. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Get Regus can be contacted at (262) 832-3700. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Such companies should not exist. I would love the opportunity to help further but havent been able to identify your account. Ts and Cs apply. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Office Space and Coworking prices are per person per month and are dependent on inventory availability. If it has been longer than 30 days, please get in touch so we can investigate further. We appreciate your business. If you need further help, pleasespeak with our team member who is already in touch with you. My Regus ID: ********. We appreciate your business. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Here is my summary to strive for a refund of the retainer. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. They charge an excessive retainer fee. Turned up at 450 Bath Road, Heathrow. Available for as little as a day, or as long as you need. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Where appropriate, well also take steps to prevent the situation from happening again. I would love the opportunity to help further but havent been able to identify your account. Do not delete my post, I will copy and paste it to spread again and again. *Ts&Cs apply; participating locations only. Regus does not communicate with customers via telephone. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. How BBB Processes Complaints and Reviews. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Jan 01 - Aug 31 I would like to help you further in this matter but haven't been able to identify your account. Regus is a scam. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. It is IMPOSSIBLE to get them to stop charging. We ask all our customers to add an automated payment method to their account. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Were clear about this from day one. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. August 31 That exception is made on the understanding that an additional service retainer is payable. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. think about how low this company is. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. I would love the opportunity to help further but havent been able to identify your account. I couldnt see your email address or Regus account reference in your message. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. DO NOT give them your payment info, DO NOT sign with them. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Please could you send those details to me at lorraine.brule@regus.com so I can support you? They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Contact the organizer to request a refund. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. They often do so without adequately considering the effect these changes have on people within the organization. This does not affect customers who have a permanent space as these are reserved specifically for them. We did not put a "2000 dollars bill in front of you". The complaint has been investigated and resolved to the customers satisfaction. He hung up my phone rather than transferring my call to them. Access our global network of workspaces and business lounges as often as you need. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. We use dedicated people and clever technology to safeguard our platform. They charge an excessive retainer fee. BBB is here to help. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. This will ensure the agreement ends at the current final date and will not renew further. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Become better managers and business leaders by achieving optimal personal and business performance. Your satisfaction is very important. Company Name: Max Dragon Technology I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Well guide you through the process. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Turned up at 450 Bath Road, Heathrow. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Regus flagged this review for containing harmful or illegal content.Read more. As you can see from your statement of account, available online (e.g. *T&Cs apply. Hi Hannah, Im sorry if you felt the need to escalate this. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! I realized that my 'request for a retainer' of my account portal had been disappeared. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Eventbrite page will show up only the start dates of all training sessions. Suggested companies are based on peoples browsing tendencies. After investigating we noticed that your online request was missing. Find event and ticket information. They would not remove the items that I didn't want. I still did not hear anything back from them. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The reason why we're asking all our customers to provide details online is to prevent fraud. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Talk to an expert. * All prices shown are valid at the time of inquiry, based on 24-month contracts. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Transparency is very important to us, and all services can be opted in/out through your online account. We pay those as well. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. 2023 Trustpilot, Inc. All rights reserved. If it has been longer than 30 days, please get in touch so we can investigate further. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Originally, total costs 20k THB, but end up with 50k THB. Build an instant presence wherever you need to be, at prime business locations. Dont lie to customers. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Briana got my call. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We pay those as well. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Please advise what can we do to get back our retainer refund? dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. So last week I logged in to cancel my membership. 6. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. DO NOT give them your payment info, DO NOT sign with them. Don't be fooled by that. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thank you, Lorraine Brule Global Customer Service at Regus. Receptionist only can communicate by email, even for the most important things for your business. Here are 8 tips for writing great reviews. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Thank you, Lorraine Brule Global Customer Service at Regus. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. As you can see from your statement of account, available online (e.g. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Requesting your retainer refund is very easy: simply log into your online account (i.e. Best regards,Michelle Spire. At the end of your contract, they will automatically renew you without a signature and without consent. September 22 At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. 8. I called them again, which procedure took my time for 3 hours. I really thought that this company would be a good option for expanding our business.
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