Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. We may investigate complaints and violations of our policies. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 3.2 Other Information. 6.9 Change or Suspension of Site. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 1.4 Modification. Such notice shall be deemed given one business day after the email is sent. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. The switcheroo could mean a currency conversion fee from your bank. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. The company has been the target of customer complaints, industry backlash and court action overseas. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Can I buy tickets that are personalised with someone else's name on them? The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Get the latest product reviews, money-saving tips and more. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Form 1424 - Refund request. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". This website is using a security service to protect itself from online attacks. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Otherwise, avoid!!! the price it is sold for on the primary market). I understand the answer but I dont like it. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. 2.18 Merchant Description. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Read more: Each refund request must be individually assessed under the relevant legal authority or administrative rules.. After you raised a dispute did paypal stop or refund deduction from card? If you buy through Viagogo your ticket could be fake and you could be getting ripped off. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. She warns other event goers to avoid Viagogo at all costs. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. 6.2 Waiver of Consequential Damages; Liability Limit. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. However, Moody's Investors Service reported yesterday that Baker's . To request a refund: From the actions menu, select the 'Request Refund' option. You consent to the exclusive personal jurisdiction and venue of Swiss courts. How do I find tickets I've already downloaded? The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Stock images:Getty, unless otherwise stated. Viagogo will never pay you after you sold your tickets and you can never get back your money. The official website will usually direct you to the authorised ticket seller. It is headquartered in the United States and owned by StubHub Holdings. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. Why can't I see my order or sale in my account? We may also first deduct any amount you owe us from any amount we owe you. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Third, watch out for drip pricing. The parent sponsorship application fee cannot be refunded. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Released by: A new screen will display that allows you to begin your refund request. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Additional information can be found in our FAQs and on the ticket details pages. viagogo AG is registered in Switzerland, Company No. It has been fined in Italy and . Minister for Small Business. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. My event is cancelled or postponed - What do I do? Hello has anyone had a successful outcome from viagogo through paypal. -Explore the world's largest selection of events. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. 2.1 Requirements. 1.1 Introduction. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. 2. And we're hardly the only ones who have a gripe with the company. 5.4 Making Adjustments. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 3.3 Laws and Regulations. Viagogo will keep saying they already paid you but they will never show you the proof of payment. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. The revised version of this Agreement is automatically effective after it is initially posted on the Site. You are on a Viagogo website. 4.3 Sellers Shall Not Include Promotional Material with Tickets. To share your thoughts or ask a question, visit the CHOICE Community forum. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. . If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 3. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This does not prevent us from varying these terms without reference to them. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". How do I unsubscribe from your newsletter? at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency.
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