As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. For more detailed instructions on reserving a seat, please see our help page here. Discover New Events. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. www.accc.gov.au. The MCG does apply an additional transaction fee. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Please try again, or try reducing the number of tickets you have selected. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Can I buy tickets if I am based overseas? I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? What qualifies as a concession ticket? Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Can held seats be purchased through any other channels? This is the default selection and lets the website choose the tickets which are currently the best available in any price category. You can find information on how to access your Mobile Membership through the AFL Live App here. An administration fee of $10 will be charged. There was a problem with the email server that the message was sent to. Refunds, Payments and Exchanges. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. I am traveling the country and have a New Zealand address but my billing address is overseas. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Your barcode number can also be found via your online account here. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. endobj When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? If I received an invite, does Ticketek store my contact details? If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Tickets can be purchased via our website here, or over the phone on 1300 722 515. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. 3- 12 - Junior Ticket. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Full Ticketek Refundable terms and conditions of sale can be viewed here. Print this PDF as this will be your access to the event. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. chevron_left. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. You will get an error message if you enter the Voucher ID incorrectly. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. I've sent an invitation but some or all of my friends did not receive their emails. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . You can log in with your email address and password to access member only content. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Tickets will not be issued to persons other than the credit/debit card holder. Do I need to add to Passbook to gain entry into the venue? This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Once you have logged in, update your information. You can purchase and reserve tickets in any combination up to the ticket limit for the event. In most cases, a GA ticket is a standing floor ticket. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). They will be assigned the seats nearest the original purchaser. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Gift Vouchers can also come in pdf format, which can be printed. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Can event notifications and location services be turned off from the Ticketek app? If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. How do I unsubscribe from My Ticketek emails? Gift Vouchers can be purchased for specific events when available. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. The email account that the message has been sent to is full. Ticketek Terms and Conditions of Sale. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. I ordered a lanyard with my ticket purchase, when will this arrive? stream My AFL Membership card has not yet arrived, what should I do? Who is entitled to a concession or child ticket? Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Please wait a few seconds for it to load. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. No, there will not be a priority system in place for AFL Members dining in 2023. The transaction limit is 10 at both Marvel Stadium and the MCG. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! This is so we can show you upcoming events in your vicinity. I've been invited to purchase held seats by my friend, how many seats can I purchase? Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). How do I redeem my Ticketek Gift Voucher? What are the different types of Ticketek Gift Vouchers? Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Some events may have a Family ticket which includes 1 Adult and 1 Junior. You must allow adequate time for collection or delivery of tickets. Change My Location Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Venue/City Box Office - collect tickets when you arrive in New Zealand. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. We'll now show you the tickets which have been allocated to you based on your selections. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. If you do not receive your club of support pack please contact the club directly. Is there anything special I need to do when I get to the venue to scan my mobile? Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. How long are my friends seats placed on hold? To purchase more than one set of tickets to multiple events, click on the. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. If your location is not recognised, National content will be displayed. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Are there any events I can't use my Ticketek Gift Voucher for? Why does the app ask to use your current location the first time it's opened? Invitee A starts purchasing two seats from hold. Ticketek may charge a reasonable fee for the replacement of tickets. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Select your desired area, then select the $0 member ticket. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Please note there maybe no replacement for General Admission tickets. Group discounts may be offered but do not apply to all events. Postponed and Cancelled Events. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. ) Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Concession and junior barcodes will show up as such. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Ticketek recommends that you select Registered Mail for these events where available. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. How can I get Ticketek to sell tickets to my event? Group Bookings are available for selected events and are subject to availability. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Please ask your friend to check their junk mail. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. What are the terms of concession tickets? What are the reasons I can request a refund if I have purchased Refundable tickets? What is my online AFL Membership account? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Many businesses act as Ticketek Agencies throughout the country. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Log into your My Ticketek account and make sure all the details are correct. Invitee A changes their mind and does not proceed with their purchase. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Visit the Ticketek Groups page for more information. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Can I purchase tickets through the mobile site? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Enter the required information in the fields provided. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Can I request a refund if I change my mind about attending the event? We recommend that you confirm with your venue whether they have an existing ticketing agreement. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. This can be accessed using the 'Share and Save' button on the mobile ticket. Placing seats on hold and redeeming them is limited to online transactions only. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). The website only allows one invitee from a group to purchase at a time. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Can I use more than one Ticketek Gift Voucher in the same transaction? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Find out more about. The mobile number provided will be sent your mobile ticket/s 8. There are no guarantees. You may also wish to consider taking out a relevant insurance policy to . Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information.
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