athenahealth patient portal login athenahealth patient portal login

How do we typically use or share your health information? Why is the athenaPatient app only available to patients of specific customers right now? For technical issues with this website during normal business hours, please contact our office. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. trouble logging in, password assistance, access to family members information etc.) By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. You will be notified if your Patient Portal service is discontinued. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Your provider's office will make every effort to respond to your messages within a timely manner. If you tell us we can, you may change your mind at any time. The Patient Portal is an online service that provides patients secure access to their health information. Yes. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. We are allowed or required to share your information in other ways . Please check periodically for updates. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Example: We use health information about you to manage your treatment and services. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. These messages may contain information important to your health and medical care. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. In the meantime, you can always log into your Patient Portal using a web browser to check this information. This website uses encryption software. This website and Patient Portal contain links to websites operated by other parties. From there, you will see an option labeled Linked Portal Accounts. For Android devices: athenaPatient requires OS versions 10.x or above. . We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. All other Portal support requests (e.g. How do we typically use or share your health information? We may say "no" to your request, but we'll tell you why in writing within 60 days. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Ive logged into athenaPatient, but it says my provider isnt supported yet. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Navigate to your Patient Portal login page. We can use and share your health information to bill and get payment from health plans or other entities. Here you will see an option under Our Resources titled Feedback. We will not use or share your information other than as described here unless you tell us we can in writing. This is to ensure that its providing the best quality experience possible before distributing it more widely. What do I need to access the Patient Portal? Were improving healthcare for physicians and patients alike. Seamlessly manage populations of any size across multiple EHRs. How do I manage my saved credit and debit cards? If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Cookies are used for system performance functionality. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Select the patient statement you would like to view. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Save time and boost clinical efficiency with our fully integrated, hands-free products. Get expert help improving clinical and administrative workflows and your organizations overall performance. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Select the message type from the dropdown options based on the topic of your question. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Follow the prompts and check in to your appointment. We must follow the duties and privacy practices described in this notice and give you a copy of it. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. A link to reset your Patient Portal password has been sent to. Click the desired form. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. You can find the feedback form under the Profile screen. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. However, we are working on adding more features to the app soon. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We are not required to agree to your request, and we may say "no" if it would affect your care. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. To do so: Adobe Acrobat is required to view and print forms on the portal. Just find your QuickPay Code on your billing statement and you're ready to go. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Your provider's office will make every effort to respond to your messages within a timely manner. Please. For questions on those practices, please consult your healthcare provider/institution. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. Where can I fill out medical forms before my appointment? The Portal does not respond to web browsers' Do Not Track signals. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. It is your responsibility to login to your Patient Portal account and read the messages promptly. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Maximize your revenue by collecting more of what youre owed, faster. Wait a minute or two, and then try again. We can use and share your health information to bill and get payment from health plans or other entities. Example: We use health information about you to manage your treatment and services. What do I do? When you receive the security code on your phone, enter it in the space provided and click. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. trouble logging in, password assistance, access to family members information etc.) See how our technology and expertise can have you thriving from day one. The Patient Portal is an online service that provides patients secure access to their health information. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Yes. We are required by law to maintain the privacy and security of your protected health information. How soon can I expect a response from my provider? Here are answers to some frequently asked questions to help you get started. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Explore our global offices or find the one closest to you. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Example: We give information about you to your health insurance plan so it will pay for your services. Example: A doctor treating you for an injury asks another doctor about your overall health condition. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This will bring up a list of all the test results you have received. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Who Can Access the Patient Portal. We reserve the right in the future to charge a fee for the use of Patient Portal. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Why can't I delete my sent and archived messages? This information may include: your. How does the athenaPatient app relate to the Patient Portal? You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. We must follow the duties and privacy practices described in this notice and give you a copy of it. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. You have the ability to accept or decline cookies. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information.