gateshead council repairs gateshead council repairs

Wednesday 2nd November 2022. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Gateshead Now is a collection of the latest news from Gateshead Council. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. 1 0 obj Office 3750 Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. To keep up to date, why not follow us. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Our housing offices are currently closed to the public. If you continue to miss appointments for repair work you may be charged. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We will tell you in advance when any work like this will happen. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Failure to do so could give you grounds to make a council house disrepair claim against them. You have the chance to buy up to 10 additional holidays per year. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. The council is responsible for most repairs to your home. Were delighted that you want to come and work with us. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Gateshead. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. The panel decides which services they review based on various criteria. We encourage our people to think differently, do the right thing and be innovative. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. As a tenant you are not automatically covered for any of your home contents. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". East Ham Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. United Kingdom. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Don't worry, we can still help! To access this support or speak to an advisor, contact Business Gateshead today. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. E6 2JA. We will first make sure that it is our responsibility to do the repair. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". You can create a free account to post activities, services and promote organisation working in Gateshead. 27,852 - 30,151 a year. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Copyright Andy T - 2021. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Gateshead Council 4.0 . When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Thursday 26th January 2023. They should all be done. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. If we miss an appointment and we didn't contact you, please contact us. Internal deterioration such as damage to carpet, walls etc. Gateshead Council aims to complete the backlog by late March next year. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Thank you so much. The department is on the lookout for more callhandlers and building technicians. If your repair can't wait until the programme we will carry it out within the normal timescales. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. We are Gateshead Council'sHousing Team. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. View my payslip. Youll be paid a competitive salary plus additional allowances where relevant. People really are our greatest asset at Gateshead Council, and we value every employee. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Some of these repairs need to be inspected before the repair can be done. The team were very helpful and understanding of my dangerous situation. We hope to reschedule these events at a later date. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. These include re-fixing toilet seats and repairing minor leaks. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. The site has been designed with residents and local groups to ensure it is easy to use. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. However, the contractor will not ask you for any money when they call. The contractors are currently repairing seven properties a week. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. She added: "Someone has got to own it. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Whats in it for you? What are the costs and charges at Watergate Court. If so, please keep reading as youre just what were looking for! A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Call us on 0333 050 8887 to start the process or fill in the form. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Regent Street We will need to look at what has been damaged so please don't throw anything away. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Read more about the Housing Capital Investment Programme. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Always ask to see this card before letting anyone into your home. endobj Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. London Payslips. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. For further information please contact the Involvement Team by: Civic Centre endobj Some of these jobs need to be inspected before the contractor can start the work. Unfortunately, this job posting is expired. Some work to your home is done as part of a planned maintenance or investment programme. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. <> "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Are you a Council or Housing association Tenant with housing disrepair issues? The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. As a council housing tenant, you are entitled to a good standard of living. % You have the right to appeal if you don't agree with a decision to charge you for repairs. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Complain to the housing ombudsman The housing ombudsman is a free and independent service. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. There's also additional service charges from 115.85 a week, this cost is eligible . Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Gateshead Council. Please continue to be patient, as we are experiencing a high volume of phone calls. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Top Jobs in Gateshead, England. : 50K - 53K. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. These are repairs which need quick attention and don't need an inspection first. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. 4 0 obj endobj We have guidelines on how long different repairs should take. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. This includes both small leaks and emergency repairs. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . %PDF-1.5 There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You should report any damage to your local housing office. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. :L+Ftc[Sdu|^Y^. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. This is known as the Right to Repair scheme. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Housing Disrepair You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Wherever possible we will place the order immediately. Repairs update You can now report your non-emergency repairs. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Do you want to work with us in helping to create spaces that are great to work and/or live in? However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. <> Work to the outside of your home may not need an appointment. This makes sure that everyone is treated fairly. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Council tenants can also be offered evening appointments for repairs from 4:30pm. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Time to have your say on the future of our leisure service. <>>> Visit directory. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? "The garages at Leam Lane had already been condemned, and we were working towards . If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. All rights reserved. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Our business support events remain cancelled for now. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. To register with My Housing Account, select 'my account' at the top of the Council homepage. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant.