Select "Transit card" and "Add Clipper card". There is a $5 fee for this service. However, there are 3 Clipper vendors at SFO. How do I set up and use a Clipper card on my phone? Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Report a lost, stolen, damaged or defective card and discuss replacement options. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. 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BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. You can also order value at the same time. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Keep your phone handy in case an inspector asks to see your fare. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Log in to your Clipper account to add backup payment. Funds are immediately available when added using a vending machine at BART. Account Management. opens in new window. Once you do that, it will show up in your account. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? If you already have a card, you can choose to set up Auto-Reload when you load value online. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. 877.878.8883. Felonies may also prevent you from entering Canada. Includes one-way or round trip travel via the Clipper ferry. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. 213-204-2900. Seating class changes between Standard and Premium seating will require agent assistance. This is separate from confirmation of payment. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. 2020, Metropolitan Transportation Commission. Key Clipper information translated to Spanish. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Hotel Package: Non-refundable within 4 days of travel date. We will send an email to confirm that you have updated information in your account. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Why not? The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Please learn more about traveling with pets. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Seniors age 65 and over get62.5% off with a Senior Clipper card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. You can order a card and value online but note we can only mail cards to domestic addresses. Or get help resolving other issues with your account. Some purchasing limits applyas outlined on our sales page. Picking up your value means loading the value on your card after youve placed an online or phone order. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. This page includes How RTC cards work, accessible information, and using Clipper equipment. I loaded value online, but when I tried to use my card, it wasnt there. He started his journalism career as a sports editor in Iowa in 1975. If one does not use the Clipper card for six months, it can be frozen. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Huh? There is a 50 cent surcharge per trip for paper tickets. We do not accept cash, checks or debit cards requiring a PIN. I'd like to plan my visit to the Bay Area in advance. No notice, even though they have my email? Limited-use tickets are not available on phones. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. We've made it easy with quick guides to every service on Clipper. See full menu. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Using Clipper. To find out more information about replacing an RTC card, please visit 511.org. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. What Clipper services are available during the COVID-19 outbreak? I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Clipper cards pending pass? Please have your vaccination card or a photo of it ready in the event you are asked to show it. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Visit Us Get an adult, Youth or Senior Clipper card To provide payment, log in to your Clipper account and edit the payment information in My Profile. Loading Value and Automatic reloading. Yes. My card/value was blocked due to an expired credit card. And, to get it back, its an hour on hold, and three to five business days.. Choose to stay logged in or to log out. We also offer special discounts for children and military personnel. Transit Agency Tips. How does Auto-Reload work with monthly passes? Select machines accept credit and debit cards. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Visit clippercard.com and buy online. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. questions, log in to your account. The correct fare will be automatically deducted and tickets with remaining value will be returned. Weekly and monthly passes are not available. The money is still missing. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Getting Started. Clipper is now available throughApple Pay and Google Pay. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Your mobile wallet will display purchase options for your selected Clipper card. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. TDD/TTY: 711 or 800.735.2929. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. All rights reserved. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. There are three seating classes on the Victoria Clipper ferry. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Paper Tickets If you forget to tag off, thats the fare you will pay. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Key Clipper information translated to Chinese. For all other cards on your phone without HVD, value will be available immediately. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Can I load value on my mobile phone at a transit agency ticket office? Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Complete the form below and a dedicated account manager will be in touch. You can use cash value on all transit systems that accept Clipper. Choose to stay logged in or to log out. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Once you hear a single beep that means youve paid your fare and are good to go! You can use Clipper cards on all Bay Area transit agencies. After we collect payment, we will send you an email confirming this. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. However, you will need to register your card as part of the process, if you havent already done so. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Only registered Clipper cards are eligible for refunds. Log in to your account to add a Backup Payment method. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. So if your primary funding source is declined, your order will be charged to your backup card. U.S. Immigration . Proof of payment is required. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. You can also modify your booked seats at anytime by visiting our seat selection portal. Need help planning your trip? If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. On the cable car, the conductor carries a handheld card reader. YES! All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. "It's overwhelmed our ability to process the applications." Key Clipper information translated to Chinese. What happened to my order? The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Check Clipper News for holiday or modified hours. Please plan accordingly and allow sufficient time. If you have a monthly pass, it will obviously expire at the end of the month. A: Your anger is warranted. Please visit theUS Homeland Security websitefor more information. If you hear two beeps, your value is low. To order a Clipper card, visit Get Card. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? When I tag my card, what do the beeps and lights mean? If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. The garage offers parking forONLY $10 per calendar day! At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. You will need to use this new email address the next time you log in to your Clipper account. This page includes debit cards and refunds. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Log in to your account with the email address we have on file and provide an updated email address. You may also bring other food onboard, but no outside alcohol may be consumed onboard. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. I set up Auto-Reload, but its not showing up in my online account. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Pay With My card shows it was cleared month ago but the card is saying it doesnt have enough money. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. For iPhones, theantenna is in the top third of the phone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Skip the side navigation menu and go to the main content. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Privacy Policy. Select Clipper card and follow the instructions to add a card and load value. Pre-Tax Transit Benefits. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can use them to load and reload cash value and passes and take advantage of any available transfers. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. This is different in the phone environment. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Pay With If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. This is separate from confirmation of payment. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Phone: (213)-204-2900. Please note that The Hub is permanently closed. You can also add value through the Clipper app. TDD/TTY: 711 or 800.735.2929. You will select your seats when making your booking. An email notification will be sent out 7 days prior to travel as a reminder for check-in. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. News; Twitter Twitter, Opens . Thats why we say to allow a few extra days if you are picking up your value on a bus. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Please call 800-888-2535 or submit your request via our contact us page. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Boarding starts 1 hour before your boat is scheduled to leave. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Comfort VIP Best of the best seats in Comfort Class! STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Once youve activated your Auto-Reload, youll be able to see it in your account. Learn more on our luggage policy. Credit card charges are processed immediately. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Registered cardholders can report lost, stolen or damaged cards and request replacements. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. Contact your programs administrator for instructions on replacing a card. What if I buy a new 31-day pass before my current pass expires? Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans.
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